Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures
Responsible for data quality, including self-audit of work
Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians
Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner
Collaborate with the field sales representatives and consumer care team to ensure excellence service
Complete monthly inbound and outbound call activity goals

Associates or Bachelor's degree and / or a combination of at least 1
6 years’ healthcare customer service/sales experience
Experience in a call center environment preferred
Bilingual in English & Spanish
Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
Ability to travel (approximately 10%)
Healthcare industry experience preferred

Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
Access to company sponsored wellness programs and mental health resources.
Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
A competitive 401(k) plan with company match that vest immediately.
Financial planning services to help you secure your future.
Corporate discount programs for goods and services.
Generous paid time off, flexible work hours, and flexible work arrangement options.
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
A supportive work environment where everyone feels valued, and has a sense of belonging.

Bilingual Continence Care Advisor

Key skills