Special Accounts Officer

Role Overview

• The Special Accounts Officer is accountable for the control of delinquent and non-performing accounts.
• Provides professional and individualized financial counseling to members regarding debt consolidation.
• Initiates legal proceedings on enforcement actions when necessary.
• Provides guidance to branch staff on collections related matters to minimize risk.
• Engages with members to discuss their financial situation and determine the best course of action.
• Assesses when legal action is required and initiates legal processes including foreclosures once approved.
• Facilitates asset repossessions by locating and confirming ownership of the asset prior to seizure.
• Works with branch staff to find solutions and/or restructure deals on problem accounts.

Requirements

• 4–6 years of progressive experience in financial services or credit-related environment.
• Strong knowledge of collections practices, skip‑tracing procedures, Small Claims processes, and BC Collection Laws.
• Foundational understanding of the Personal Property Security Act (PPSA), Business Practices and Consumer Protection Act (BPCPA).
• Foundational knowledge of bankruptcy and consumer proposal processes and related claims.
• Working knowledge of financial analysis techniques used to assess client financial conditions.
• Solid understanding of default management tools, including CMHC and Sagen mortgage insurance policies.
• Strong understanding of retail and small business lending processes, policies, and core financial products.
• Proficiency in Microsoft Excel.

Benefits

• Extended health coverage, including mental health support.
• Dental care that keeps you smiling.
• Disability coverage for peace of mind.
• Vacation and personal days.
• Generous RRSP contributions.
• In-house financial advice to help you plan ahead.
• Free banking accounts.
• Special mortgage and lending rates.
• Preferred financial perks.