Senior Solutions Architect – East

Role Overview

• High priority customer technical leadership
• Work with most important customers and cross functional teams to accelerate the customer’s container and AI journeys, focusing on developer workflows
• Engage with customer teams and cross functional teams to gather customer’s technical/business goals and challenges related to their container and AI journey.
• Create and manage engagement plans that span existing products and new offerings to achieve critical business goals.
• Oversee “design partner” rapid prototyping engagements with engineering and customer teams to validate customer-product fit for new use cases
• Work with teams to create/manage/deliver custom demos and content aligned to customer use cases.
• Deliver high-impact enablement and best practices content to customer audiences from developer to C level.
• Ability to travel up to 50% domestically and internationally as a senior representative of to prospective clients, customers, and technical alliance partners.
• Be a thought leader for a particular area of responsibility both internal and external, working with fellow Dockhands to create/manage/deliver content
• Gather field feedback from customer teams and pre and post sales teams
• Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams.
• Work directly with product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact.
• Be customer zero for new functionality produced by product/engineering teams
• Give input on internal technical enablement and customer enablement needs, and review enablement content
• Assist the sales enablement team with internal technical enablement for new products and services.

Requirements

• Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments.
• Excellent communication, influence, and stakeholder management skills.
• Experience in managing customer relationships at the technical and business level.
• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
• Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
• Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
• Experience developing collateral to assist customers with best-practice adoption.
• Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
• Experience with container ecosystems, or adjacent technologies strongly preferred.
• Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred.
• Must be fluent in English
• Willingness to travel up to 50% domestically and internationally as a senior representative to prospective clients, customers, and technical alliance partners.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform

Benefits

• Work Model – Remote
• Employment Type
• Full-time