Execute the billing process for services, ensuring correct and timely issuance of invoices and bills.
Validate adherence between Contract vs. Billing vs. transactional variables, ensuring compliance with commercial and contractual rules.
Analyze and validate the databases used for billing (consumption, volumes, services provided, or operational metrics).
Act as the interface with internal areas (Commercial/Sales, Finance, Operations, and Tax) to clarify discrepancies and billing adjustments.
Respond to external client tickets and requests, providing explanations about billing, invoices, billed amounts, and any discrepancies.
Respond to and follow up on emails and billing-related requests, ensuring responses within agreed deadlines and quality customer service.
Ensure the integrity of information recorded in the ERP system and support continuous improvement of billing processes.
Support the monthly billing close, ensuring revenue accuracy and compliance with deadlines.
Monitor inconsistencies and propose corrections or improvements to the billing flow.

Experience with service billing processes (preferably with contracts and recurring or variable revenues).
Knowledge of service invoice issuance (NFS-e) and basic tax concepts applicable to billing.
Intermediate to advanced Excel skills (pivot tables, formulas, data analysis).
Experience with ERP systems (e.g., TOTVS, SAP, Oracle, or similar).
Basic knowledge of revenue processes, accounts receivable, and reconciliations.
Familiarity with data analysis for billing validation.
Previous experience in service provider companies or contract-based billing environments (advantage).
Experience with hybrid billing models (fixed + transactional variable) (advantage).
Experience with high billing volume or operational data (advantage).
Knowledge of monthly close processes and revenue controls (advantage).
Familiarity with automation or improvement of billing processes (advantage).

Junior Billing Analyst

Key skills