Elicit, map and document requirements (functional and non-functional) through interviews, workshops and exercises with stakeholders and users.
Act as a bridge between business and development, ensuring understanding, alignment and clarity of requests.
Prepare and maintain specifications (user stories, use cases, flows/BPMN, business rules, prototypes).
Support backlog refinement in Agile, detailing items and clarifying team questions.
Validate deliverables with clients (internal/external) and support QA/testing in verifying acceptance criteria.
Perform impact analysis of changes and propose viable solutions for the business.
Model processes (AS-IS/TO-BE) using BPMN, diagrams and use cases.
Participate in Agile ceremonies (daily, planning, review, retro), when applicable.
Ensure versioning, traceability and updating of requirements throughout the lifecycle.
Contribute to the continuous improvement of elicitation and documentation processes within the software factory.

Bachelor’s degree (completed or in progress) in Software Engineering, Information Systems, Computer Science or related fields.
Experience in elicitation, analysis and specification (functional and non-functional) and in writing/validating user stories.
Proficiency with use cases, UML (diagrams, flows), business rules and basic prototyping.
Knowledge of Scrum and Kanban, with practical experience in backlog refinement.
Experience with Jira, Azure DevOps, Trello, Confluence (and, when applicable, ServiceNow).
Strong communication skills and ability to facilitate meetings with technical and business teams.
Basic knowledge of databases and programming logic.
Experience in business process modeling (BPMN) and system modeling (use cases, sequence diagrams).
Experience analyzing legacy systems and mapping integrations (APIs, distributed/microservices environments).
Ability to communicate and build relationships with stakeholders, especially in environments with multiple actors and decision-making levels.
Desirable: prior experience on projects for public sector organizations and understanding of administrative processes applicable to the public sector.

Requirements Analyst

Key skills