Key skills
AISaaSCommunicationCustomer SuccessSales
About this role
Role Overview
- Octadesk is the largest and most advanced AI-powered customer service platform, solving the customer journey from marketing through post-sales. Our mission is to enable companies to serve customers the way people want to be served.
- We are looking for a Senior BPM Analyst (Revenue Processes) to join the Revenue Operations team, responsible for structuring and organizing the operational processes that support Marketing, Sales and Customer Success.
- This position will play a key role in building a solid process foundation, ensuring the company’s operational flows are clear, standardized, and consistently structured to support growth.
- The person will work in partnership with revenue areas to map journeys, design workflows and ensure processes are aligned with business needs and correctly implemented in the tools used by the operation.
- If you are passionate about technology and innovation and enjoy challenging the status quo, Octadesk is the right place for you.
Requirements
To excel in this role, you will need:
- Previous experience mapping and structuring processes
- Knowledge of BPM (Business Process Management) methodologies
- Experience documenting and designing operational flows
- Ability to structure processes in a clear, logical and scalable way
- Experience with operational tools or CRMs (HubSpot is a plus)
- Intermediate to advanced Excel or Google Sheets skills
- Systems thinking
- Organizational skills and structural clarity
- Strong cross-functional communication skills
- Ability to translate complex processes into clear flows
- Attention to detail
- Ability to work in a structured way within a dynamic environment
Nice to have:
- Experience in B2B SaaS companies
- Experience in commercial operations or Revenue Operations
- Experience with process-mapping tools (Miro, Lucidchart, etc.)
- Experience building operational playbooks
Benefits
- Flexible meal benefit (meal allowance)
- Commuting allowance
- Childcare assistance
- Well Hub (wellness program)
- Pipo Saúde – support for scheduling appointments, reimbursements and more
- Alphafitness – partnership focused on mind and body care
- Medical insurance (national plan 100% covered by the company)
- Dental insurance (national plan 100% covered by the company)
- Educational partnerships
- Birthday day off
- Vacation & more
- Life insurance