Drive activation projects for new strategic clients, from kickoff to go-live and steady state
Define and standardize implementation methodologies and best practices across the organization
Develop and execute comprehensive implementation plans aligned with client objectives and timelines
Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
Configure and customize Commure solutions to meet specific client requirements and workflows
Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
Create and maintain data pipelines and analytics workflows to monitor implementation progress
Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
Design and deliver training programs for various user groups (providers, staff, administrators)
Establish and track key performance indicators (KPIs) to measure implementation success
Build automated reporting solutions to track implementation progress and success metrics
Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
Create and maintain implementation documentation, best practices, and process improvements
Collaborate with Product and Engineering teams to resolve technical issues during implementation
Drive continuous improvement of implementation processes based on metrics and feedback

Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
3+ years of experience in SaaS technology, healthcare technology or a similar role
Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
Superior communication and presentation skills, particularly with stakeholders
Experience with change management and stakeholder engagement at enterprise scale
Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Senior Operations Associate, Implementation

Key skills