Directly supervises a team of individual contributor associates.
Performs duties related to people management (timecard approvals, performance management, etc).
Oversees day-to-day workflows, supports with file-level interventions; and provides individual support on files.
Monitors the queues and assesses for any risks, stepping in to cover any anticipated gaps or failures in workflow.
Executes operational improvements quickly and efficiently based on performance metrics.
Provides consistent production-level updates to Senior Supervisor and Manager.
Supports with file-level escalations and provides updates to appropriate leadership.
Accountable for the achievement of performance goals for their direct reports.
Conducts regular 1:1s with their direct reports.
Provides coaching and individualized support to team members.
Is a critical stakeholder in recruiting and hiring top level talent; works closely with the recruiting team to provide a seamless candidate experience that represents the values of the company.
Fosters a team experience that manifests the company's cultural values.
Is a voice and advocate for the company culture; strives to create a great place to work for all employees.

2-5 years experience within national escrow closing functions
1+ years experience in a management role
Mastery of a title production system – Resware preferred
Excellent phone, email, and face-to-face communication skills
Excellent teamwork skills; works well with all colleagues across multiple areas of the business
Data-driven experience interpreting performance dashboards
Experience executing operational improvements based on performance metrics
Comfort with continuous professional development; possesses a growth mindset
Demonstrated ability to uphold company core values

Supervisor, Closing Operations

Key skills