Associate Training & Development Manager

Role Overview

• Develop, revise, and maintain sales training materials (e.g., training presentations, facilitator guides, learner assessments) by synthesizing inputs from cross-functional partners and aligning to approved promotional messaging and training strategy
• Manage Medical, Legal, and Regulatory (MLR) review cycles by preparing and submitting materials, tracking decisions, resolving routine feedback conflicts, and following up with appropriate stakeholders as needed
• Own content management process to ensure training assets remain current, compliant, and well-organized
• Execute end-to-end training session logistics (both virtual and in-person), anticipating constraints (e.g., time zones, facilitator availability, materials readiness) and resolving routine issues to keep delivery on track
• Manage the production and administration of training sessions as needed (e.g., co-facilitation, breakout support, Q&A coordination), triaging learner questions, and documenting follow-up items for the appropriate SMEs
• Develop and manage systems to track attendance, completion, and follow-up actions for training programs
• Analyze training engagement trends and coordinate timely follow-ups, including management of the Training & Development team newsletter
• Manage LMS administration (e.g., user access, course setup, content deployment) and troubleshoot routine issues by diagnosing root causes, applying standard fixes, and escalating system issues as needed
• Monitor and report on training completion, learner engagement, and effectiveness metrics; interpret results to identify gaps and recommend targeted reinforcement actions to Training & Development leadership
• Partner with Training & Development leadership to recommend and implement continuous improvements to training programs based on LMS data, learner feedback, and observed field needs
• Develop, revise, and maintain training materials for EMR-related workflows by translating partner inputs into clear, role-based guidance in alignment with approved processes
• Lead the coordination of training updates in response to EMR updates and field team feedback by assessing impact, revising materials, and clearly communicating changes to stakeholders
• Serve as a primary training point of contact to coordinate field questions and feedback on EMR-related processes and tools, routing complex items to the appropriate SMEs
• Collaborate with Marketing, Digital Health, Customer Operations, and other internal partners to gather inputs and prioritize updates so training materials remain accurate, compliant, and aligned with approved processes
• Support conferences and internal meetings by assisting with training-related preparation and materials, as needed

Requirements

• Bachelor’s degree plus 5 years of related experience, or master’s degree plus 3 years of related experience
• Minimum of 3 years of experience working within a highly regulated scientific field (e.g., pharma, biotech, hematology/oncology, medical device, and/or diagnostics)
• Experience administering a Learning Management System (LMS), including user access management, course setup, content deployment, basic troubleshooting, and related metrics dashboards
• Flexible and proactive approach including a strong personal drive and desire for feedback
• Strong team player and effective self-starter with a commitment to evaluating personal effectiveness
• Excellent written and oral communication and presentation skills
• A passion for the healthcare field and the power of technology to improve patient lives
• Agency-side experience may be applicable.

Benefits

• equity grant
• bonus eligible