Develop, revise, and maintain sales training materials (e.g., training presentations, facilitator guides, learner assessments) by synthesizing inputs from cross-functional partners and aligning to approved promotional messaging and training strategy
Manage Medical, Legal, and Regulatory (MLR) review cycles by preparing and submitting materials, tracking decisions, resolving routine feedback conflicts, and following up with appropriate stakeholders as needed
Own content management process to ensure training assets remain current, compliant, and well-organized
Execute end-to-end training session logistics (both virtual and in-person), anticipating constraints (e.g., time zones, facilitator availability, materials readiness) and resolving routine issues to keep delivery on track
Manage the production and administration of training sessions as needed (e.g., co-facilitation, breakout support, Q&A coordination), triaging learner questions, and documenting follow-up items for the appropriate SMEs
Develop and manage systems to track attendance, completion, and follow-up actions for training programs
Analyze training engagement trends and coordinate timely follow-ups, including management of the Training & Development team newsletter
Manage LMS administration (e.g., user access, course setup, content deployment) and troubleshoot routine issues by diagnosing root causes, applying standard fixes, and escalating system issues as needed
Monitor and report on training completion, learner engagement, and effectiveness metrics; interpret results to identify gaps and recommend targeted reinforcement actions to Training & Development leadership
Partner with Training & Development leadership to recommend and implement continuous improvements to training programs based on LMS data, learner feedback, and observed field needs
Develop, revise, and maintain training materials for EMR-related workflows by translating partner inputs into clear, role-based guidance in alignment with approved processes
Lead the coordination of training updates in response to EMR updates and field team feedback by assessing impact, revising materials, and clearly communicating changes to stakeholders
Serve as a primary training point of contact to coordinate field questions and feedback on EMR-related processes and tools, routing complex items to the appropriate SMEs
Collaborate with Marketing, Digital Health, Customer Operations, and other internal partners to gather inputs and prioritize updates so training materials remain accurate, compliant, and aligned with approved processes
Support conferences and internal meetings by assisting with training-related preparation and materials, as needed
Requirements
Bachelor’s degree plus 5 years of related experience, or master’s degree plus 3 years of related experience
Minimum of 3 years of experience working within a highly regulated scientific field (e.g., pharma, biotech, hematology/oncology, medical device, and/or diagnostics)
Experience administering a Learning Management System (LMS), including user access management, course setup, content deployment, basic troubleshooting, and related metrics dashboards
Flexible and proactive approach including a strong personal drive and desire for feedback
Strong team player and effective self-starter with a commitment to evaluating personal effectiveness
Excellent written and oral communication and presentation skills
A passion for the healthcare field and the power of technology to improve patient lives