Improve the reliability, resilience, and operational readiness of our services
Work closely with engineering teams to improve system design and operational excellence
Prevent incidents, lead response efforts, and drive improvements through post-mortems
Implement improvements to the reliability, fault tolerance, scalability, and performance of our infrastructure
Manage incidents using your technical know-how to involve the appropriate teams and automate away manual practices
Provide support to our critical services by responding to automated alerts through our on-call rotation
Define and maintain SLIs, SLOs, SLA, and error budgets to guide reliability decisions
Improve observability across our systems (metrics, logs, tracing) to reduce time to detection and resolution
Make production issues easier to detect, troubleshoot, and resolve
Improve monitoring, alerting, dashboards, tracing and runbooks for critical services
Lead postmortems and follow-up actions to reduce repeat incidents

You have experience designing and operating scalable, reliable systems in AWS or a similar cloud environment
You have handled on-call shifts for critical systems
You are experienced with chaos engineering (i.e. Gremlin)
You are able to dive in and debug live production systems
You enjoy working in a growing system, and writing and deploying code without any downtime
You have experience scripting and/or development (i.e. Linux Shell, Python, Javascript, Java)
You are a self-starter, taking initiative in an ambiguous space preferably within a start-up environment

Commitment to integrity and transparency to our users!
A dynamic team fueled by collaboration uniting our strengths to overcome any obstacles
Continuous improvement and embrace creativity and encourage experimentation

Site Reliability Engineer

Key skills