Support the efficiency and effectiveness of the Release Management process
Govern the Release Phases and Release Tasks for in-flight Releases
Maintain quality checks on releases and ensure those that directly or indirectly result in support Incidents are recorded
Ensure teams follow the Release Management process guidelines for all releases and escalate any repeated non-conformity
Maintain the Global Release Calendar
Attend Notional Timeline Planning meetings to confirm release risks and dependencies
Present release status at Operational Readiness Review and Change Advisory Board meetings
Coordinate Release outage and maintenance notifications
Complete the post-release implementation review of all releases
Facilitate meetings with the Product Owners, Scrum Master’s and internal teams to gather / provide updates
Create and maintain Deliverables, Standard Operation Procedures, Reports, Dashboards, KPI’s for Release Management area

3+ years’ experience with Release Management governance
8+ years’ experience working with processes in a similar large-scale application environment
3+ Years’ experience with MS Office suite of products
2+ Years’ experience with JIRA, ServiceNow or similar Change/Release Management Tool
2 + Years’ experience in working in collaboration with different teams
Strong written and verbal communication skills for reporting and coordination efforts
Knowledgeable in the ITIL Framework, with a clear understanding of key process areas (Incident, Problem, Change, Release) and their interrelations
ITIL foundation certification
Demonstrate excellent process knowledge and strength in defining and maintaining process
Proficient in leading status meetings with the client on a regular basis
Knowledge of Agile methodology and framework
Awareness of cybersecurity best practices in release cycles to safeguard sensitive systems and data
Familiarity with AI applications in IT governance and product lifecycle management

Release Analyst

Key skills