Conduct structured analyses of processes and customer journeys, focusing on efficiency, quality and customer experience;
Work on multiple initiatives simultaneously, organizing deliverables, deadlines and priorities;
Gather, consolidate and analyze information across different areas of the organization;
Support the identification of risks, weaknesses and improvement opportunities in the processes analyzed;
Prepare clear and concise executive recommendations and diagnostics;
Participate in cross-functional initiatives related to customer centricity and quality indicators;
Hold alignment meetings to understand processes, risks and controls;
Perform tests of control effectiveness;
Work with databases, performing data cross-checks and analysis;
Participate in projects focused on continuous improvement of internal processes;
Conduct meetings to present test results.

Bachelor's degree in Administration, Engineering, Statistics, Finance, Business Management, Information Technology (IT) and/or Information Systems;
Knowledge of tools: Microsoft Office (PowerPoint, Excel, Word), programming languages (SQL, Python, etc.);
Ability to communicate clearly and adaptably with different levels of the organization, conducting alignments, technical discussions and results presentations objectively and constructively;
Autonomy to work on multiple initiatives simultaneously, with good time management and prioritization, ensuring quality and consistency of deliverables;
Critical mindset to identify relevant risks, improvement opportunities and impacts for the business and the customer.

Junior Audit Analyst

Key skills