About this role
Role Overview
- Serve as the primary point of contact between the client and SONDA regarding the activities performed.
- Act as a facilitator within the team.
- Responsible for ensuring the smooth operation of the team's work processes: maintain control of processes and activities, monitor the quality of services delivered, and perform planning and control of service execution.
- Manage the contracted technical team, providing instructions, guidance and standards for task execution.
- Propose changes to routines and technical procedures aimed at cost optimization, rationalization, innovation, and process improvement.
- Ensure the security of all information to which you have access.
- Deliver incident reports as established by the client.
Requirements
- Bachelor's degree in IT (or equivalent).
- Experience in team management.
- Knowledge of ITIL.
Benefits
- Flexible work arrangements promoting work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program designed to support your personal and professional balance, offering initiatives focused on your physical, mental, and social well-being.