Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, and accountable team culture
Own team performance across renewals, retention, account planning, pricing strategy, forecast accuracy, and growth
Bring a clear approach to book segmentation and prioritization based on renewal timing, customer risk, and expansion potential
Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios
Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes
Help the team stay focused on the highest-impact work in a fast-changing environment
Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience
Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity
Develop talent, raise performance standards, and help shape the future of account management at 3E

8+ years of experience in account management or a similar commercial role in a SaaS, subscription, or other recurring-revenue business
3+ years of experience leading quota-carrying, customer-facing teams
Experience leading renewals, retention, and growth in a subscription or recurring-revenue model
Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, pricing strategy, retention planning, and executive alignment
Experience helping teams prioritize accounts based on factors such as renewal timing, customer health, growth potential, and retention risk
Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, and pipeline inspection
AI fluency and comfort using AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
Strong communication, prioritization, and team leadership skills

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Director, Account Management – SaaS

Key skills