Enablement Manager – Post-Sales

Role Overview

• Build the Enablement Foundation (First 90 Days)
• Assess the current state of CSM capabilities and identify the highest-leverage gaps between where the team is today and where it needs to be
• Design and begin delivering two core training tracks: sales enablement (discovery, positioning, multi-product expansion motions) and finance acumen (AP/AR, month-end close, spend controls, controller-level conversations)
• Document and systematize activation playbooks, onboarding processes, and team best practices into a shared operating infrastructure
• Build relationships across product, analytics, solutions, and senior leadership to understand the full picture before building in isolation

Scale and Deepen the Program (Months 4-12)

• Develop exec-level courses, scrimmages, role plays, and certifications across the CSM organization
• Lead all-hands sessions, product enablement programs, and cross-functional training
• Build change management frameworks that help CSMs (and their customers) navigate workflow transformation
• Adapt existing enablement content for CSM-specific contexts and motions
• Standardize how the team captures and shares learnings from customer finance transformations

Own the AI Enablement Roadmap

• Lead the CSM AI competency program, building a structured roadmap to raise the floor of AI fluency across the team
• Create documentation and best practice workflows for internal AI tool adoption
• Help CSMs guide customers through their own AI journey, including organizations that need hands-on support before they're ready for autonomous workflows

Be a Strategic Partner

• Collaborate with CS leadership on organizational direction, not just execution but ideas and alignment
• Bring patterns from top customer transformations back to the team as scalable learning
• Partner with finance and CS leadership on curriculum development for finance acumen training
• Help the team articulate the business value of Ramp at the workflow transformation level, beyond time and cost savings

Requirements

• Practitioner CS background. You've done CSM, implementation, or post-sales work yourself. You know what it's like to sit across from a finance team and help them change how they work. That lived experience is essential because it's the foundation of your credibility with the field.
• Finance and accounting expertise. You understand how finance teams actually operate
• AP/AR, procurement, month-end close, spend controls. You can engage a controller as a peer, not a support rep. This could come from a CPA background, financial operations consulting, or deep practitioner experience in finance-adjacent roles.
• Sales enablement experience. You've built or delivered programs that develop commercial skills like discovery, positioning, and expansion. You understand how to translate a sales motion for a CS context.
• Consulting orientation. You think in terms of business value frameworks, change sequencing, and helping teams unlearn as much as they learn. You're comfortable translating product capabilities into workflow-level outcomes.
• High agency and problem-solving instinct. You take ambiguous, opaque problems and turn them into real solutions. You identify what needs to happen and move on it without waiting for permission. People leave conversations with you having learned something.
• AI fluency. You use AI tools in your daily work and can guide others to do the same. You understand that raising the floor of adoption matters more at scale than catering to the ceiling of experimentation.
• What Would Make You Stand Out
• CPA, accounting, or ERP implementation background (NetSuite, Oracle Fusion, or similar)
• Experience at a fintech or financial software company
• Background in management consulting or business process transformation
• Familiarity with spend management, procurement, or AP/AR workflows

Tech Stack

• ERP
• Oracle

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)