Ensure safety issues are logged into the system
Manage the Long Term Service Agreements for a Project Portfolio of Battery Energy Storage Systems
Responsible for day-to-day customer relations
Document and track customer issues from initial occurrence to close
Track availability for sites
Adhere to troubleshooting processes
Investigate proactively issues on DAS and equipment logs
Schedule approved contractors for maintenance
Develop and implement project management plans
Manage contractors according to safe systems of work

Bachelor’s degree in electrical or electronics engineering or similar engineering background
Minimum – 2 years+ in electrical energy or a Master's degree without prior experience
Strong ability to communicate moderately complex technical information
Demonstrated skills in prioritization of tasks and objective risk-based management
Previous experience in a customer-facing service role preferred
Fluent in German (C1 or C2) and also speaks English
Driver's license
Safety and aptitude certifications according to industry standards

Service Operations & Maintenance Supervisor – East & South Germany

Key skills