Head of CSM Operations
United Kingdom
Full Time
1 hour ago
No Sponsorship
Key skills
SalesforceCommunicationCustomer Success
About this role
Role Overview
- Lead and support the CS Operations Analysts, helping them grow and deliver meaningful outcomes.
- Build and improve the rhythms, processes and reporting that keep Customer Success running smoothly.
- Partner with CS leaders to shape how we work, ensuring our systems, data and tools are simple, clear and set up for success.
- Work with teams across the business to deliver projects that improve how we serve customers and how CSMs work each day.
Requirements
- Experience using Customer Success or revenue systems like Salesforce, Clari or similar tools.
- Confidence working with data to find insights and support decisions.
- Experience leading transformation work, process improvements or operational programmes.
- An interest in helping teams grow their capability through clear communication, playbooks and training.
Benefits
- Competitive salary
- 25 days leave a year
- Health contribution
- Range of benefits to suit you
- Three charity days allocated to support a cause that matters to you