Payroll / Tax Services Supervisor

Role Overview

• Manage a team of Payroll and Tax Processing Specialists.
• Oversee client communications and provide timely updates.
• Ensure adherence to payroll and tax processes, controls, and operational standards.
• Support the team with hands-on execution of daily processing activities when needed.
• Escalate operational issues to leadership appropriately.
• Identify, recommend, and implement operational improvements.
• Participate in sales support activities as required.
• Ensure team members receive proper training and ongoing knowledge development.
• Provide performance updates and metrics to leadership.
• Ensure accurate and timely processing of weekly, bi-weekly, and semi-monthly payrolls.
• Prepare pre
• and post-processing payroll reports for reconciliation and approval.
• Audit and reconcile client time and attendance data.
• Investigate and resolve payroll discrepancies through analysis and inquiry response.
• Provide prompt and accurate payroll-related responses to client questions.
• Maintain payroll operations by following internal policies and suggesting improvements.
• Protect sensitive information and maintain strict confidentiality.
• Maintain accurate payroll records to ensure regulatory compliance.
• Process reversals, voids, stop payments, returned items, and off-cycle payments.
• Contribute to overall team success by assisting with related duties as needed.
• Manage and optimize tax software, including new feature implementation.
• File all required tax returns and payments accurately and on schedule for all frequencies.
• Calculate adjustments, deductions, and credits in collaboration with clients.
• Maintain accurate client tax rates, filing frequencies, and agency requirements.
• Calculate form preparation fees based on return complexity and processing needs.
• Research and resolve tax correspondence and related issues.
• Maintain detailed tax filing spreadsheets, including deadlines and client-specific notes.
• Assist clients with business registration for applicable tax agencies.
• Register payroll clients with state reporting agencies as needed.
• Verify input data, totals, and accuracy on all prepared forms.
• Perform other duties as assigned to support smooth department operations.

Requirements

• Ability to effectively manage and lead a team of payroll and tax specialists.
• Relevant degree or equivalent professional experience.
• 3–5 years of payroll processing experience.
• 3–5 years of tax-specific experience required.
• Experience with Federal, multi-state, local withholding, and unemployment tax filings.
• Strong communication and writing skills for internal and external interactions.
• Ability to work autonomously and independently.
• Strong desire to act as a strategic partner to stakeholders.
• Proficiency with Microsoft Office and related computer systems.
• Exceptional attention to detail and accuracy.
• Strong analytical mindset with the ability to extract insights from data.
• Experience with SuccessFactors Payroll highly preferred.

Benefits

• Paid time off
• Medical insurance
• Dental plan
• Vision plan
• Life insurance
• Short-term and long-term disability (STD/LTD)
• Paid holidays
• Competitive full-time salary range based on experience, education, and location