Ensure the success and satisfaction of Honorlock's clients by providing technical guidance, support, and solutions.
Work closely with customers to understand their needs, troubleshoot issues, and ensure they fully utilize and benefit from Honorlock's services.
Support the onboarding process for new customers, ensuring a smooth and efficient technical implementation of Honorlock's solutions.
Conduct training sessions and workshops to educate customers on the features and functionalities of the platform to drive adoption.
Provide expert-level technical support to customers, resolving complex issues and ensuring timely resolution.
Build and maintain strong relationships with customers, acting as the primary point of contact for technical inquiries.
Gather and document customer feedback, identifying trends and areas for improvement in the product.
Track and report on key customer success metrics, such as adoption rates, usage patterns, and customer satisfaction.

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in a technical customer success, technical support, or a similar role.
Strong technical background with experience in software implementation, troubleshooting, and support.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
Proven ability to manage multiple priorities and projects simultaneously.
Experience with customer success tools and platforms is a plus.
Knowledge of the educational technology sector and online proctoring solutions is a plus.
Experience in Professional/Corporate Education strongly preferred.

Corporate Education, Customer Success Manager

Key skills