Help DACH customers succeed by turning recruitment technology into tangible business impact, from onboarding through long-term growth
Guide customers through structured onboarding and implementation projects, from intake to go‑live
Manage a portfolio of customers in the DACH region and serve as their primary point of contact at RecruitNow
Drive product adoption, NPS and long-term retention
Proactively identify risks, opportunities and areas for optimization and scalability

2–3 years' experience in Customer Success, Consulting or Account Management within a SaaS company or scale-up
Experience with recruitment software, HR tech or ATS platforms is a strong plus
Strong stakeholder management and prioritization skills
Clear and effective communication skills (online, phone, email, presentations)
Analytical, problem‑solving mindset
Professional proficiency in German and English (spoken and written)

24 vacation days per year
8% holiday allowance
Travel and remote-work reimbursement
Personal development budget
Flexible working: work in the way that suits you best, from the office or from home, between 07:30 and 19:30 — minimum three days in the office per week
Workplace: a well‑equipped office setup and everything you need to work comfortably from home
For fun: team outings, an annual BBQ, vitality/wellness week, table tennis and a daily catered lunch
Development: continuous focus on growth through knowledge sessions, training, courses and our e‑learning platform

Mid-level Customer Success Manager, DACH

Key skills