Oversee daily operations, client escalation, roadmap delivery, and client engagement
Lead and manage the infrastructure services team, ensuring efficient and effective day-to-day operations
Contribute to the development and execution of infrastructure strategies and initiatives
Ensure high availability and performance of infrastructure systems while troubleshooting issues
Collaborate with stakeholders to gather and understand their infrastructure needs
Identify and implement process improvements and best practices in infrastructure management
Contribute to the development of infrastructure documentation, including policies, procedures, and reports
Assist in optimizing resource allocation for infrastructure projects and tasks
Utilize technical knowledge to guide and support the infrastructure team in their work

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 8+ years of relevant work experience in industry, with a minimum of 3+ years in a similar role
Proven experience in infrastructure technology management
Proficiencies in team leadership and project management
A continuous learner that stays abreast with industry knowledge and technology
An advanced degree in a relevant field is a plus
Relevant certifications, such as ITIL, Microsoft Certified: Azure Administrator, or VMware Certified Professional, are a plus

Client Enablement Manager

Key skills