Point of contact and escalation point from sales team, partners and quoting team on complex and/or problematic cases
Work among stakeholders of such cases to own, manage and facilitate the solution
Facilitate the periodic regional quote backlog review calls to show the outstanding request volume and long-aging cases included per region
Provide periodic business reports including open requests report and others
Develop and maintain a knowledge base for the internal players of end-to-end maintenance service renewal process
Deliver trainings according to the knowledge base for relevant audiences
Ad-hoc reporting and/or research tasks from internal players.

Bachelor's degree or equivalent work experience
5+ years of work experience in service business operations
Service renewal quoting experience is an advantage
Knowledge and hands-on experience in CRM systems such as Salesforce and SAP will be an advantage
Strong attention to detail with demonstrated ability to multitask and coordinate and track problems towards resolution
Demonstrated operational, analytical and decision-making skills
Collaborative work experience among internal and external stakeholders
Team player and quick learner
Proficiency in data entry and Microsoft Excel
Strong verbal and written communication skills.

Sales Processing

Key skills