About this role

Maintain and update the Account Plan, ensuring accuracy in customer data (opportunities, risks, relationships, etc.)
Work with corporate customers to develop annual program plans and participate in customer meetings and wellness committees
Provide consultations on psychological health, wellness, and employee issues to HR departments, wellness committees, and leadership teams
Develop and implement strategies to meet customer objectives and utilization targets
Manage customer expectations, provide resolutions, and oversee quality assurance processes
Analyze customer data and create custom reports, highlighting trends, outcomes, and opportunities
Achieve annual retention and growth targets through upsell, cross-sell, and renewal/retender strategies

2-year diploma in Marketing, Business Administration, HR or other relevant discipline
2-4 years’ experience in a professional business to business sales and/or account management environment
Excellent verbal, listening and written communication skills in English; French skills an asset
Proficient with Microsoft Office, and CRM software (Salesforce)
Valid driver’s license, access to vehicle, and the ability to travel

Senior Account Executive

Key skills