Key skills
CRMAccount ManagementSales
About this role
Role Overview
- Create and execute sales and service activity plans
- Manage member life-cycle tasks, including scheduling and leading calls
- Own all account management conversations with secondary account stakeholders
- Ensure members leverage their membership by delivering high quality service
- Manage and respond to inbound requests from members
- Assist in preparation of member interactions by collecting and consolidating background information
- Complete scheduled and ad hoc data queries of our CRM
- Ensure the CRM contains accurate account details and contact information
- Actively seek to increase product knowledge
Requirements
- University degree
- 3+ years of Account Management experience
- Experience working in the IT Research and Advisory market
- Experience working as part of a team an asset
Benefits
- Equal opportunity employer committed to diversity and inclusion
- Accommodation available throughout the recruitment and hiring process