Be available to travel to Datacom, customer sites and conferences
Using tools and processes to deliver services to customers in accordance with SLAs
Operational support of customer systems including proactive monitoring of systems
Assisting with incident resolution
Performing standard and non-standard changes
Identification of inefficient procedures or processes and suggesting improvements for implementation
Produce accurate, concise, and timely reports
Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff
Creating efficiencies to enhance our ability to support the customers environment
Take responsibility for technical aspects of solutions such as supporting bid responses
Creation of design documents (HLD, DDD and LLD)
Build customer environment using Microsoft Endpoint Manager (Intune)
Build customer environment using VMware WS1
Configure Apple Business Manager (VPP and MDM Servers)
Follow best practice methodologies and adhere to recognised ITIL processes
Provide technical leadership for major incidents

5 years’ IT industry experience
Approx. 2 years’ experience in a similar Mobility role
Excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems
Good working knowledge of networking and TCP/IP, AD, DHP, DNS
Enterprise applications experience
MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/or Microsoft Intune administration skills

Mobility Engineer – Fixed Term

Key skills