Engage, retain, and empower customers to leverage our platform
Build strong, trusted relationships with Public Sector clients
Drive renewals and identify expansion opportunities
Take full accountability for customer accounts throughout the lifecycle
Use tools to track and report on customer experience, health, product utilization, and value drivers
Take timely, corrective actions based on insights

Minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
Experience with Gainsight and Salesforce.com preferred.
Proven experience in customer success or a related field (sales, professional services, consulting, or technical enablement).
Experience supporting global enterprise customers across SaaS and On-Premises solutions.
Strong relationship management skills with the ability to engage CTO, CIO, VP of Engineering, and other senior technology leaders.
Understanding of the software development life cycle and related workflows.
Technical aptitude to grasp and articulate complex concepts across development and IT solutions.
Experience working in the public sector.
Experience working with highly regulated products or environments, with an understanding of complex compliance processes; reseller or channel experience is a plus.
Ability to travel 25–50% as needed.

Customer Success Manager – Public Sector

Key skills