About this role

Managing a book of our largest, global strategic customers
Working closely with Enterprise customers to understand their business goals
Establishing strong relationships with decision-makers and influencers
Developing, executing, and maintaining strategic account plans
Forecasting, identifying risk, and maintaining strong customer renewal and growth rates
Working closely with customer and internal teams to maintain visibility and feedback
Becoming an expert on the 6sense predictive engine
Partnering with a technical CSM and Program Managers for onboarding and training
Advocating for customer product feature priorities internally

10+ years of Customer Success, Account Management, or Consulting experience
3+ years experience in high-touch Strategic or Enterprise Customer Success
Experience working with global 1000 Enterprise customers
Experience advising customers including CxOs on adopting SaaS platforms
Experience working closely with B2B demand gen, marketing, operations, and analytics teams
Experience negotiating renewals and upsell opportunities
Familiarity with the marketing tech stack
Strong analytical and communications skills
BA/BS degree required, Master’s preferred
Ability to travel to customer site (~30%)

Principal Customer Success Manager – Strategic

Key skills