Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers
Drive retention, renewals and customer satisfaction
Identify and convert upsell opportunities within existing accounts
Conduct regular customer engagement and solution demonstrations
Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification
Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
Actively build strong relationships with key internal and external stakeholders
Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Maintain accurate CRM records and sales forecasts

Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries
Minimum 3
5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structured sales and consultative selling approaches are used.
Prior experience in solution sales or subscription sales is essential
Ability to balance farming existing customers with identifying growth opportunities
Excellent communication and active listening skills
Comfortable managing a portfolio across multiple customers and priorities
Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment

Relationship Manager – Regulatory Compliance

Key skills