Program Manager – Operations

Role Overview

• Collaborate with program leaders to analyze current processes and develop and implement new workflows and initiatives in an effort to streamline operations.
• Develop and maintain Salesforce dashboards and reporting tools to monitor operational performance and clinical KPIs
• Use data to drive continuous improvement, adjust workflows, and proactively identify potential issues
• Serve as a go-to resource for specialty clinicians for operational issues, workflows, and productivity questions.
• Provide project management support for larger initiatives, including creating project plans and tracking milestones, timelines, progress, and action items to ensure timely and successful completion
• Create and maintain program playbooks, toolkits, best practices, job aids, and business documentation to support scaling and operational consistency.
• Own and manage recurring process audits, ensuring adherence to protocols, timely completion, and accurate submission of results; analyze findings to inform continuous improvement
• Coordinate and track progress for in-house clinician education programs, including specialty program onboarding, to include schedule coordination, checklist management, and act as a concierge throughout the onboarding process.
• Develop program performance reporting and present performance metrics in regular meetings with organizational leaders to align programmatic expectations and outcomes
• Develop executive-level PowerPoint presentations for various stakeholders to communicate new initiatives, project status, program performance, helping to drive transparency and alignment on key projects and performance.

Requirements

• Bachelor’s degree in business, healthcare administration or related field
• Graduate degree in relevant course of study (e.g., MBA) strongly preferred
• 3+ years of healthcare strategy, product development, program operations, management consulting, or M&A experience
• Experience in startup environments or growth stage companies strongly preferred; in lieu of specific company stage experience, track record of launching new strategic initiatives within larger corporate environments
• Strong proficiency in Salesforce, PowerBI, and Excel
• Experience mapping workflows in Visio or similar tools
• Detail oriented with excellent analytical and problem-solving skills
• Ability to work independently and collaboratively with cross-functional teams
• Flexibility and ability to thrive in a fast-paced, high growth environment
• Project management skills
• Self-starter and an independent, critical thinker with ability to perform detailed data analysis and recommend actions and processes based on those analyses
• Excellent verbal communication and interpersonal skills both in person and on the phone; track record of successfully delivering recommendations and building rapport at an executive level.

Benefits

• Comprehensive Benefits
• Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts