Drive outcomes across our most strategic partners
Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach
Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes
Improve partner productivity and performance above the broader ecosystem
Lead, coach, and develop a team of 3–6 Major PAMs
Set a high bar for account management, planning, and execution
Help each team member grow into a stronger, more strategic operator
Build and maintain strong relationships with partner executives, including C-suite
Stay closely connected across sales, delivery, and leadership within each partner
Act as an executive sponsor on key deals and for strategic end customers
Lead the annual planning process with each major partner
Ensure plans are clear, measurable, and tied to growth and customer outcomes
Hold both the team and partners accountable to execution
Raise the quality and consistency of QBRs across the team
Participate directly in the most important partner reviews
Drive forecast accuracy and pipeline quality across major partners
Ensure clear visibility into risks and opportunities
Represent the needs of top partners within Acumatica.
Influence programs, product, and go-to-market based on partner feedback.

Bachelor’s degree in Business, Management, or related field required
MBA or advanced degree preferred
10+ years of people leadership experience leading teams in partner management, account management, or similar roles
Experience working with complex B2B solutions (ERP experience strongly preferred)
Deep expertise managing and growing strategic partner relationships
Strong operator—comfortable with planning, forecasting, and driving accountability
Able to work effectively at the executive level, both internally and with partners
Direct sales experience is a plus.

healthcare benefits (medical, dental and vision insurance for you and your dependents)
employer paid Short-Term/Long-Term Disability and Basic life coverage
401(k) plan with company match
Flexible time off
sick and safe leave

Senior Director, Partner Account Management – North America

Key skills