Manage day-to-day operations of the LMS, including systems configuration, data flow and integration with other company systems, curricula, catalogs, learner assignments, troubleshooting, and reporting.
Act as the primary liaison with the LMS vendor (Absorb) to plan for product releases and system enhancements, as well as identify opportunities for continuous improvement.
Manage other technologies used in the communication and delivery of interactive programming, to include SharePoint, Teams, Zoom, and other virtual learning platforms, as well as course development software such as Canva, Articulate360, and more.
Manage access and permissions.
Establish and maintain governance protocols for LMS management and use by power users/admins throughout Milliman.
Consult with practices for learning or compliance learning paths.
Provide technical support and training for LMS users and administrators as needed.
Lead scheduling, administering, and tracking of learning sessions, courses, and programs.
Monitor attendance/completion, feedback, and contribute to evaluation of learning effectiveness.
Maintain all SOPs and instructions related to the LMS.
Manage the L&D inbox, in partnership with the Learning Operations team and serving as the primary responder during US operating hours.

Bachelor’s Degree in a related field.
Minimum of 3 years of LMS management experience (Absorb or similar platform) in a complex corporate structure.
Minimum of 3 years of training coordination experience, managing multiple programs.
Expert proficiency in MS Office 365.
Demonstrated ability to engage with end-users and stakeholders with patience, professionalism, and curiosity.
Detail-oriented, with superior organization and communication skills.
Excellent planning and documentation skills with meticulous attention to detail.
Strong process orientation, with the ability to recommend and implement changes for process improvement.
Knowledge of using SCORM and API integrations.
Proficiency with PowerBI or other data analysis tools.
Experience creating training dashboards and tracking metrics.
Experience developing learning materials, using standard L&D software.

Medical, Dental and Vision
Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP)
Confidential support for personal and work-related challenges.
401(k) Plan
Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA)
Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO)
Begins accruing on the first day of work; Full-time employees accrue 15 days per year.
Employees working less full-time accrue PTO on a prorated basis.
Holidays
A minimum of 10 observed holidays per year.
Family Building Benefits including Adoption and fertility assistance.
Paid Parental Leave
Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D
100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.

LMS Admin, Learning Specialist

Key skills