Key skills
CommunicationProblem SolvingTime Management
About this role
Role Overview
- Leading a team of repair professionals within London M25 area
- Providing on-site customer service
- Planning and managing field service operations
- Ensuring quality service, improving equipment safety and performance
- Promoting regular and proactive on-site communication to the customer
- Striving to exceed customer expectations
Requirements
- Managerial experience in engineering/service business
- Excellent communication skills
- Good organisational skills
- Financial management experience (P&L)
- Lift industry knowledge preferred but not mandatory
- Good IT skills
- Good technical understanding and knowledge of local business practices
- Excellent time management and problem solving skills
- Strong Customer relationship management
Benefits
- Annual bonus up to 20% (10% target level)
- Company car and a fuel card
- 25 days holiday and 8 Bank holidays
- 1 Volunteering Day
- Company Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Private Medical Insurance
- GymFlex Membership
- Dental Insurance
- Kone Discounts
- Prolonged Disability Insurance (PDI)
- Long Service Awards
- Hybrid Working
- 24/7 GP Support & Wellbeing Access