Lead and facilitate analysis workshops to understand business needs and define functional specifications
Configure and set up the solution during short interventions (1–2 days)
Execute functional tests to ensure the solution meets client expectations
Train users and support their skills development
Handle incoming requests remotely and manage a portfolio of clients
Perform post-deployment follow-up to verify correct operation of the solution
Contribute to functional support by providing clear and effective responses

Degree in Human Resources or equivalent
Knowledge of HR management (career management, skills management, training and recruitment)
Strong understanding of key concepts related to skills development
Ability to understand and analyze a training plan
Experience with an HRIS, ideally Lucca
Recent experience implementing HR solutions is a plus
Organized and able to work autonomously
Excellent interpersonal skills and clear communication
Strong adaptability and analytical skills

Time Savings Account (Compte Épargne Temps
CET) to monetize or save RTT days, compensatory days, vacation days and seniority days
Employee health insurance with 60% employer contribution from Absys Cyborg
Swile meal card with 60% employer contribution from Absys Cyborg
Profit-sharing bonus and company savings plan (Plan d’épargne entreprise)
Holiday bonus
Telework policy
Nursery places available through our partner Maison Bleue
Tailored onboarding and training program
Company-paid time off for certain absences (sick child, start of school, volunteer commitments, teaching, moving house, seniority-related leave)

Customer Success Delivery Officer

Key skills