Customer Success Lead

Role Overview

• Establish and maintain trusted relationships with C-suite and senior leaders
• Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes
• Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts
• Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities
• Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership
• Establish and maintain clear governance structures, executive cadences, and escalation paths
• Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders
• Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered
• Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities

Requirements

• 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology.
• Proven experience partnering with and influencing C-suite and senior healthcare executives.
• Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms.
• Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships.
• Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans.
• Highly organized, strategic, and comfortable leading cross-functional teams without direct authority.
• Bachelor’s degree or equivalent practical experience.
• Willingness to travel up to 30% of the time.

Benefits

• Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families
• Health Savings Account with Employer Match
• Company paid disability and life insurance with the opportunity to add additional coverage for you and your family
• Eligibility to participate in a discretionary annual incentive program
• Regular exempt full-time employees are also eligible for stock options