Associate Director, Product Delivery

Role Overview

• Lead, coach, and develop a team of 7 General Case Filing professionals, including performance management, capacity planning, and career development.
• Set strategic direction and operating priorities for the GCF team, ensuring alignment with business goals and regulatory obligations.
• Establish clear expectations and accountability for quality, timeliness, and regulatory outcomes.
• Promote a culture of ownership, collaboration, and continuous improvement across the team.
• Own the overall general case filing portfolio, including intake governance, prioritization, execution oversight, and delivery across states and products.
• Balance competing business priorities and regulatory constraints to drive effective sequencing and delivery of filings.
• Serve as the escalation point for complex, high‑risk, or sensitive filings and DOI interactions.
• Monitor regulatory environments and proactively assess impacts to filing strategy, capacity, and delivery commitments.
• Develop strong working knowledge of state DOI requirements, objection management, and negotiation with regulators across multiple jurisdictions.
• Partner closely with Compliance, Product, Legal and Regulatory Team to interpret regulatory changes and define appropriate filing strategies.
• Oversee execution of compliance‑driven updates, mandated revisions, and state‑specific requirements impacting general case filings.
• Ensure adherence to internal governance, filing standards, documentation expectations, and audit readiness.
• Identify, assess, and communicate regulatory risks and mitigation strategies to the AVP, Product Compliance & Delivery and business partners.
• Act as a trusted advisor to Product, Actuarial, Legal, Compliance, Implementation, Underwriting, and Operations on regulatory filing considerations.
• Drive initiatives focused on cycle time reduction, quality improvement, and workload optimization across the GCF team.
• Ensure consistent maintenance of regulatory guidance, filing documentation, standards, and reference materials.

Requirements

• Bachelor's Degree preferred, or equivalent combination of education, training, and experience
• Minimum 5+ years of insurance industry experience, with significant experience in regulatory filings, product compliance, or product delivery
• Direct experience with group life, supplemental health, disability, and voluntary benefits products
• Demonstrated people leadership experience, including direct leadership of teams or accountability for complex portfolios
• Strong working knowledge of state insurance regulatory environments and filing processes (SERFF experience preferred)
• Proven ability to manage competing priorities, assess risk, and deliver results in a deadline‑driven environment
• Strong analytical, organizational, and decision‑making skills
• Effective written and verbal communication skills with the ability to influence at multiple levels
• Collaborative, enterprise‑minded leadership style
• Strong judgment under ambiguity, especially where state guidance is inconsistent or evolving.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options