AWS Cloud Engineer – Contact Center

Role Overview

• Identify, drive, and implement services to standardize cloud environments across the enterprise.
• Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
• Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
• Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
• Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
• Advise on scalability and development opportunities to enhance customer experience capabilities.
• Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
• Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
• Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
• Champion automation and programmable infrastructure for enterprise-grade deployments.
• Serve as a trusted cloud and customer experience expert for aligned business units.
• Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.
• Mentor junior team members and influence technical decisions to enable The Hartford’s technology transformation.
• Work closely with the Chief Technology Office, Enterprise Data Office, Claims and Contact Center operations to deliver simple, outcome-driven solutions.

Requirements

• Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.
• Minimum 4+ years of software development or data engineering experience.
• 2+ years of operating production workloads in cloud infrastructure.
• Proven experience with SDLC, Agile, and iterative deployment practices.
• Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).
• Ability to communicate effectively at all organizational levels and influence leadership.
• Ability to work independently in a lean, agile, and fast-paced environment.
• Understanding of Serverless, Container, Observability; Cloud trail.

Tech Stack

• AWS
• Cloud
• SDLC

Benefits

• Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.