Product Support Specialist, SmartSense
Lehi, Utah, United States of America
Full Time
3 hours ago
$19 - $28 USD
Visa Sponsor
Key skills
CRMJira
About this role
Role Overview
- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
- Learn industry standards and terminology including CDC guidelines and HACCP compliance
- Be proficient in tools such as JIRA and NetSuite
- Manage customer escalations by leveraging expertise in industry knowledge
Requirements
- 2yrs of experience working in technical or product support (desired but not required)
- Previous experience in working with CRM software tools
- Passion for working with customers and providing outstanding experiences
- Strong multitasking and organizational skills in a fast paced environment
Benefits
- short-term incentive program
- new hire stock award
- paid parental leave
- PTO
- hybrid work environment
- competitive medical, health & wellbeing and compensation offerings