Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.
Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.
Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.
Support UAT and change management activities for features and processes implemented.
Requirements
Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience).
5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
PSA System Administration certification is required.
Salesforce Advanced Admin certification required.
Lead solution design and development across Salesforce and Certinia PS Cloud.
Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
Experience working in Agile or iterative delivery environments is preferred.
PSA implementation experience is preferred.
Tech Stack
Cloud
Benefits
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.