Senior Manager, IT

Role Overview

• Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs.
• Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security.
• Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting.
• Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments.
• Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements.
• Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data.
• Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability.
• Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services.
• Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity.

Requirements

• Progressive IT leadership experience managing enterprise cloud infrastructure and SaaS hosting environments.
• Oversaw cloud infrastructure supporting SaaS platforms, hybrid deployments, and regulated environments.
• Comfortable working directly with client IT teams to troubleshoot infrastructure issues and ensure reliable platform delivery.
• Deep expertise in Azure, AWS, and hybrid hosting environments, including virtualization platforms such as Azure Virtual Desktop, Citrix, or Parallels.
• Experience managing identity and access through Microsoft Entra ID and implementing infrastructure security controls aligned with frameworks such as SOC 2, FedRamp, HIPAA, and GDPR.
• Supported or led compliance initiatives such as SOC 2 audits and have experience designing resilient cloud operations including monitoring, disaster recovery, backup strategies, and infrastructure automation.
• Collaborative communicator who builds strong relationships with clients, internal stakeholders, and vendors.
• Comfortable leading in a dynamic, client-facing environment with multiple priorities.
• Hold or are pursuing an Azure certification (Az-104 or higher).

Tech Stack

• AWS
• Azure
• Citrix
• Cloud

Benefits

• Purpose-driven impact. Your work will support Housing Finance Agency (HFA) clients by enabling secure, reliable access to software that powers critical housing programs and financial services across the United States.
• Autonomy and technical leadership. You will own the cloud infrastructure strategy supporting our enterprise SaaS platform across 79 client environments, shaping architecture decisions that impact scalability, security, and reliability.
• Career growth. You will lead a small but highly impactful infrastructure team while building operational maturity across our hosting environments. With a clear path toward Director-level leadership and potential progression to a CIO track, this role offers the opportunity to expand your influence across infrastructure strategy, security governance, and enterprise platform operations.