Provides strategic guidance in partnership with management to address significant and impactful business needs and requirements
Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed technologies or changes
Works on applications and business problems that are highly complex and diverse in scope, overseeing contractors, global rollout, new technologies and new architecture
Drives the globalization and standardization of technical and organizational system, application and process review
Maintains awareness of industry standards and applies learnings to advance the knowledge of supported functional areas
Works with leadership to develop, manage and report on solution development and process improvement efforts
Collaborate with stakeholders to gather and document business requirements
Ability to interface with global client/technical teams in a hybrid business/tech capacity
Ability to manage conflicting stakeholder requirements to bring consensus and maintain impeccable relationships
Analyze and model business processes
Leads business process development
Work with IT teams to translate business requirements into technical specifications
Experience of documenting “As Is/To Be” processes and the ability to translate complexity into clear requirements
Facilitate workshops and meetings to elicit requirements and validate solutions
Assist in the development of user acceptance testing (UAT) plans and support testing activities
Create and maintain comprehensive documentation, including process flows, requirements, and user guides
Requirements
BA/BS degree and 12+ years’ relevant experience OR equivalent combination of education and experience
Master’s degree preferred
Proven experience as a Business Analyst or in a similar role working with external clients and internal teams
Strong analytical and problem-solving skills
CBAP qualification, BCS, preference for membership of IIBA
Excellent communication and interpersonal skills
Proficiency in business analysis tools and methodologies (BRD, BDD, SSM, SWOT, MOST etc, along with demonstrable experience
Experience with project management software and tools and working in a managed services environment
Ability to work independently and as part of a team
Demonstrable Knowledge of ITIL trends and best practices