Key skills
BDDLeadershipProject ManagementCommunication
About this role
Role Overview
- Provides strategic guidance in partnership with management to address significant and impactful business needs and requirements
- Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed technologies or changes
- Works on applications and business problems that are highly complex and diverse in scope, overseeing contractors, global rollout, new technologies and new architecture
- Drives the globalization and standardization of technical and organizational system, application and process review
- Maintains awareness of industry standards and applies learnings to advance the knowledge of supported functional areas
- Works with leadership to develop, manage and report on solution development and process improvement efforts
- Collaborate with stakeholders to gather and document business requirements
- Ability to interface with global client/technical teams in a hybrid business/tech capacity
- Ability to manage conflicting stakeholder requirements to bring consensus and maintain impeccable relationships
- Analyze and model business processes
- Leads business process development
- Work with IT teams to translate business requirements into technical specifications
- Experience of documenting “As Is/To Be” processes and the ability to translate complexity into clear requirements
- Facilitate workshops and meetings to elicit requirements and validate solutions
- Assist in the development of user acceptance testing (UAT) plans and support testing activities
- Create and maintain comprehensive documentation, including process flows, requirements, and user guides
Requirements
- BA/BS degree and 12+ years’ relevant experience OR equivalent combination of education and experience
- Master’s degree preferred
- Proven experience as a Business Analyst or in a similar role working with external clients and internal teams
- Strong analytical and problem-solving skills
- CBAP qualification, BCS, preference for membership of IIBA
- Excellent communication and interpersonal skills
- Proficiency in business analysis tools and methodologies (BRD, BDD, SSM, SWOT, MOST etc, along with demonstrable experience
- Experience with project management software and tools and working in a managed services environment
- Ability to work independently and as part of a team
- Demonstrable Knowledge of ITIL trends and best practices
Benefits
- Health insurance
- Retirement plans
- Professional development
- Paid time off