IT Business Analyst II – Harmony Colonial Life Products

Role Overview

• Work closely with a Product Owner, Scrum team, and business partners to turn business needs into clear, actionable user stories and requirements
• Help ensure the team has a well‑prepared backlog, support sprint planning and refinement sessions, and assist with demos and solution validation
• Maintain a holistic understanding of the IT Delivery roadmap and ensure changes are accurately reflected in backlog tools to support automated roadmaps, reporting, and metrics
• Ensure product and adoption KPIs can be effectively measured within development and delivery activities by identifying needed data points early in the agile process
• Maintain a clear understanding of client personas and use them to refine work items and ensure alignment with customer needs
• Ensure integrity of work items as they are decomposed and refined across the backlog hierarchy, identifying gaps, descoping risks, or needs for additional requirement gathering
• Ensure key information needed for Product Owner prioritization is current, accurate, and available in usable formats
• Ensure functional and non-functional requirements are clearly represented and documented in the product backlog
• Ensure backlog items meet the Definition of Ready/Done and align with enterprise planning horizons, maintaining high content quality and data integrity
• Identify, gather, and analyze data from relevant sources to support processes impacted by new solutions
• Select and use the most effective techniques and tools (e.g., BlueWorks for process mapping, Excel) to represent and trace business requirements
• Model best practices aligned with product-area methodologies (e.g., Customer Journey, Agile, Program Execution Framework)
• Continuously improve and expand tools and practices within the Business Analysis discipline
• Mentor peers on business analysis best practices, tools, and emerging market or technology trends
• Conduct industry research and apply insights to business context and solution design
• Ensure documentation and change controls are in place for production deployments and transition to production support teams
• Elicit requirements using appropriate techniques (personas, user stories, story maps) and partner with Product Owners to create and elaborate backlog items with clear acceptance criteria
• Collaborate with Product Owners to groom and prioritize backlog items
• Lead the creation of concise, effective user stories and ensure acceptance criteria clearly reflect stakeholder intent
• Define detailed design and acceptance criteria for user stories on a just‑in‑time basis
• Review acceptance criteria with engineers and testers to ensure clarity, testability, and alignment with automated testing practices
• Coordinate or support acceptance testing with business partners and the agile team
• Lead story decomposition and process mapping to ensure the right level of detail for planning
• Collaborate with the agile team, Scrum Master, and Product Owner during planning to agree on sprint deliverables
• Maintain detailed knowledge of assigned business processes and suggest improvements
• Gather requirements related to personas and user experiences; support information architecture and partner with UX to ensure an excellent user experience
• Evaluate native capabilities of third‑party or cloud solutions; configure layouts, workflows, reporting, and dashboards when applicable
• Support internal test execution, including documentation, defect tracking, and troubleshooting
• Collaborate with architects, engineers, and testers to ensure delivered features meet or exceed Product Owner expectations; contribute to solution design discussions
• Maintain accurate, up‑to‑date information in ALM tools and communicate progress, plans, and impediments during daily stand-ups

Requirements

• Bachelor’s degree preferred, or equivalent experience
• 4+ years’ experience working on an agile team
• Strong analytical, logical, and critical thinking skills with high attention to detail
• Passion for business goals, customer experience, and operational outcomes
• Experience with Agile development methodologies
• Strong oral and written communication skills, with the ability to document and communicate requirements clearly
• Strong team collaboration skills with the ability to work across diverse groups
• Ability to solve complex business problems while driving customer and operational value
• Innovative, self‑motivated, and results‑oriented
• IIBA certifications a plus

Tech Stack

• Cloud

Benefits

• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not