About this role

Manage all user and license administration, including new user setup, deactivation, roles, profiles, and security permissions.
Manage user support tickets through Asana; troubleshoot issues and provide timely resolution.
Perform Salesforce configuration changes, including: Workflow rules, Process Builder automation, Fields and custom settings, Page layouts and record types, Dashboards and reports.
Support data quality initiatives and adherence to system standards.
Provide reports and build/update dashboards for all Salesforce programs.
Assist in gathering and documenting system requirements.
Conduct user training sessions and develop training materials for onboarding and ongoing needs.
Provide general support to departments to encourage strong Salesforce adoption.
Maintain documentation of configuration, processes, and updates.
Maintain and support sandbox environments, including refresh cycles and testing assistance.

Bachelor’s degree preferred, or equivalent experience.
At least five years’ experience working with Salesforce or a comparable CRM.
Proactive approach to platform improvements and user experience.
Experience creating training materials and supporting users.
Strong organizational skills and the ability to manage multiple tasks independently.

Salesforce Administrator

Key skills