People Operations Manager

Role Overview

• Leading and continuously improving the delivery of high-quality, scalable, and compliant People Operations services across a global workforce
• Ensuring operational excellence across the full employee lifecycle
• Providing strong leadership to the People Operations team
• Acting as a trusted expert in employee relations, payroll, and policy governance
• Enabling a consistent and positive employee and stakeholder experience across multiple jurisdictions
• Supporting global alignment and ensuring local compliance
• Process optimisation and project delivery for HR operations
• Driving HR transformation initiatives to enhance business performance
• Overseeing payroll operations across UK and US with a focus on accuracy and compliance
• Developing and maintaining HR policies and procedures in line with UK legislation and international requirements
• Managing complex employee relations cases and providing expert guidance to managers

Requirements

• Proven experience in a People Operations, HR Operations, or HR Manager role within a fast-paced, scaling environment
• Demonstrated experience managing and developing a team
• Strong experience in employee relations case management, including complex cases
• Proven ownership of payroll processes, ideally across multiple countries
• Experience managing global or multi-jurisdictional workforces
• Track record of delivering HR operational improvements and projects
• Strong experience with HRIS systems (ideally Workday)
• Experience managing end-to-end employee lifecycle processes at scale
• Experience working closely with Finance and external vendors (e.g., payroll providers, EORs)
• Strong, up-to-date knowledge of UK employment law and HR best practices
• Working knowledge of international employment practices (mainly UK and US)
• Deep understanding of employee relations frameworks and risk management
• Strong knowledge of payroll processes, compliance, and controls
• Understanding of GDPR and data protection requirements
• Knowledge of HR systems and data management best practices
• Highly organised with exceptional attention to detail
• Proactive and solution-oriented approach to challenges
• Excellent interpersonal and communication skills, both written and verbal
• Empathetic and approachable, fostering trust and open communication
• Strong ability to prioritise and manage multiple tasks effectively

Benefits

• 25 days annual leave (with the option to buy and sell additional days)
• Cycle to work scheme
• Access to Learning & Development platform
• ‎Life Insurance
• Auto Enrolment Pensions
• ‎Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more
• Reimburse for usage of personal mobile phone
• ‎Free Gym membership and Free Friday lunch for office based staff