Responsible for coordinating the service of existing and replacement equipment for the National Accounts within the National Service Department.
Receiving and entering National Service calls daily, each call requires follow up until completed.
Approving invoices for service, repair, and preventative maintenance work.
Gather pricing and processing quotes of service.
Process work orders and order parts and follow up until completion.
Enter all applicable information into Alert order management system.
Research/develop and maintain relationships to expand service network.
Prepare quotes for customers to include pricing, parts and lead times.
Log & track work orders daily.
Maintain a high level of customer service.
Complete processing in the service software to invoice customer.
Approve vendor bills.
Other duties as assigned by supervisor.

High School Diploma or GED is required.
The selected candidate will be required to pass a criminal history background check.
Ability to communicate effectively with customers, vendors, and customer facility teams.
Ability to call and email the customer and the subcontractor on every call to coordinate the work to be performed and to verify the satisfaction after the job is complete.
An interest in learning about equipment used in a warehouse setting such as compactors, dock levers, balers, and forklifts in order to troubleshoot customer’s needs.
Ability to thrive in a fast paced, technology driven, service environment.
Able to work without supervision.
Occasionally, will work in a team environment.
Proven organizational and planning skills.
Ability to prioritize and handle multiple projects.
Strong analytical ability.
Problem solving skills.
Basic understanding of accounting principles
Basic knowledge of accounting processes.
Experience using Microsoft Office Products: Outlook; Excel; and Word.
Strong communication skills, both written and oral.
Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.

Competitive pay
Plus incentive opportunities!
Full benefits package that starts day one
Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
PTO and Paid Holidays
Training and mentoring
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National Accounts Coordinator

Key skills