Service Manager

Role Overview

• Responsible for the management and development of the operations, sales and administration within the company’s service department.
• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.
• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values.
• Approve all financial applications and reports and complete any ad hoc assignments designated by next level management.
• Ensure that adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met.
• Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
• Build and develop partnerships that will grow the business within the industry marketplace.
• Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.

Requirements

• Bachelor’s Degree in Business Administration or related field, preferred.
• 3 or more years of experience in the B2B Facility Services or Distribution industry, preferred.
• 1 or more years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of safety industry, preferred.
• Ability to set and meet aggressive commitments to achieve business objectives.
• Ability to focus and prioritize in a fast-paced business environment.
• Ability to manage and lead staff to excellent performance.
• Ability to build strategic partnerships and possess a strong and positive track record of growth within a market.
• Professional certification may be required in some areas.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Benefits

• Equal opportunity employer that welcomes and encourages diversity in the workplace.