IT Infrastructure Installation Services II

Role Overview

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region
• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements
• Participate in project timelines to support network turn-up within expected completion intervals
• Responsible for asset management of networking gear in datacenter and POP sites
• Proactively contribute to documentation, automation and processes as they evolve
• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation
• Create statements of work for vendors at the POP sites
• Prepare cage and rack designs, and understand the overall needs of POP infrastructure
• Document and follow RMA processes and procedures for all relevant vendors
• Follow, improve, and implement data center and POP best practices
• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction
• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network
• Use internal tools and scripts to configure, monitor, and repair servers and network equipment
• Detect and diagnose various error/failure conditions across an array of server types
• Other duties as required

Requirements

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Must have an understanding of data center network architecture and common issues related to data center networks
• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)
• Experience with field-based work in POPs, carrier hotels, or central office environments
• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms
• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS
• Basic understanding of transmission technology and circuit troubleshooting techniques
• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
• Proficiency in various operating systems
• Ability to capture and analyze traffic
• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure
• Excellent communication skills
• Experience in dealing with service providers and colocation facilities around the world
• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision
• Strong attention to detail with excellent time management and organization skills
• 20% to 50% of travel required

Tech Stack

• Switching

Benefits

• Must have the ability to lift/move 30-40 lbs.
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers