Director, Clinical Operations

Role Overview

• Provide strategic oversight and direct operational and administrative functions impacting doctor services and clinical operations
• Drive the adoption of innovative technologies, foster effective vendor partnerships, and implement professional services to enhance both current practices and long-term sustained growth
• Collaborate closely with Field and Central Operations Teams to ensure alignment
• Lead, manage, and monitor all clinical operations initiatives and projects to promote operational excellence and continuous improvement
• Assist and manage assigned Optometrists in your territory, and facilitate efficient operations for Doctor-led practices
• Partner with cross-functional teams and Clinical Operations to lead and execute doctor programs
• Support vendor, IT, and Clinical Operations collaboration for all clinical software and hardware
• Responsible for driving the adoption of ODs to new software/hardware updates
• Direct doctor-related aspects of new, relocation, or remodel clinic projects
• Manage financial modeling and recommendations for key clinical investments
• Create, lead, maintain, and track all Clinical Operations initiatives and assigned projects
• Lead ODs in practices to drive key metrics, including Capture Rate and Premier Attachment, Exams Per Hour, and others as directed by leadership
• Ensure execution of basic initiatives is in place consistently to allow achievement of goals/KPIs
• Collaborate and partner with leadership and staff to ensure a seamless patient experience
• Show support, commitment, and leadership for the Company's vision and values in all actions and communication
• Ensure ODs in your area uphold these standards in their Optometry practices.

Requirements

• Optometry Degree from an accredited school/college of Optometry
• Licensed Optometrist in California
• Minimum of five (5) years of related clinical or operational experience
• Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
• Strong communication and operational skills
• Skilled in examining and re-engineering operations and procedures
• Proficient in Microsoft Excel, Microsoft Word, and email communication
• Customer service experience in a retail environment strongly preferred
• Strong business aptitude, self-discipline, and ability to deliver outstanding patient care
• Ability to exercise discretion and independent judgment in the performance of his/her job duties.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities