Loan Operations Specialist

Role Overview

• The Loan Operations Specialist processes and funds direct and indirect consumer loans, ensuring accuracy, compliance, and timely disbursement.
• Supports loan maintenance, title tracking, Skip-A-Pay administration, and communicates loan status with branch staff, dealerships, and internal teams.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles.
• Notify dealers and branch staff of funded loan status or funding issues.
• Prepare wire transfer/ACH for dealer and consumer funding.
• Perform a variety of loan account file maintenance requests.
• Provide support to branch staff, dealerships and departmental staff as needed.
• Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests.
• Thorough understanding of DNCU loan products and policies.
• Administration and maintenance of the Skip-A-Pay program.
• Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services.
• To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Professional appearance and demeanor.
• Provide excellent and knowledgeable service to our members, both internal and external, by adhering to our core values.
• Must demonstrate effective communication and PC skills.
• Critical thinker and effective problem solver.
• Collaborative service skills.
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations.
• Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k)
• Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.