Architect Signify’s AI Outreach and Rescheduling strategy, including the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment
You will leverage Conversational AI (Voice and RCS) to create intelligent, supply-aware re-engagement flows and rigorous evaluation frameworks that maintain care continuity and protect our clinicians' productivity
Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed
Proactively identify user or business needs and recommend innovative solutions
When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives
Deliver incremental user value by having a cross-functional view of the problem
Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
Understand high-level strategic levers and drivers of the business
Develop and measure KPIs for the product to define, track and communicate value delivery
Understand the healthcare industry, key trends, and current news and movement in the market

Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience
7 or more years of professional experience including 5 years of product experience
Strong technical acumen with the ability to lead the integration of AI models into complex business logic
Ability to dissect complicated technical problems (like intent classification or supply-aware routing), simplify the experience, and innovate on behalf of our members
Experience in Conversational AI or NLP-driven product management, with a proven ability to design and optimize multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs)
A strong track record of delivering products and ensuring customer success
Excellent written and verbal communication skills
Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations.

Senior Manager, Digital Product – Conversational AI Strategy

Key skills