Key skills
CRMCommunicationTime Management
About this role
Role Overview
- Develop professional relationships with clients
- Guide clients through increasing online presence
- Maintain customer relationships and promote services
- Communicate effectively about services and their value
- Manage accounts focusing on revenue growth and retention
- Provide customer service and handle inquiries
- Conduct monthly reporting calls with clients
- Work with production team for client onboarding
- Keep records of customer interactions and process accounts
- Identify retention risk and provide solutions
- Participate in educational opportunities
Requirements
- 2+ years of Customer Service experience
- 1+ year of Digital Marketing experience preferred
- Experience working with a CRM preferred
- Excellent Time management and Organizational skills
- Strong Communication and Interpersonal Skills
- Adaptable, Energetic, Team-Player Attitude
- Ability to type 45 wpm
- Ability to multitask efficiently
- Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
- Strong technical aptitude and ability to learn quickly
Benefits
- Equal employment opportunities (EEO)
- Complies with applicable state and local laws governing nondiscrimination in employment
- Provides harassment-free work environment